Welcome to the official support page for EngineIQ Diagnostic.

EngineIQ Diagnostic is an AI-powered automotive diagnostic app designed to help users troubleshoot vehicle problems more intelligently. Instead of guessing or replacing random parts, the app helps organize symptoms, trouble codes, freeze-frame data, scan notes, and observations into a structured workflow that ranks likely faults and guides users step by step through the diagnostic process.

If you need help with your account, subscription, billing, app access, or technical issues, you can contact support below.

EngineIQ / RoadReady LLC
Salem, OR 97317
support@roadready-llc.com
503-371-1037

Support requests are reviewed during normal business hours. Response times may vary depending on request volume, weekends, and holidays.

To help us assist you faster, please include:

• your full name
• the email address connected to your account
• your device type
• a short description of the issue
• screenshots if available

For billing questions, also include:

• the platform used to subscribe
• the date of the charge
• a screenshot of the receipt if possible

Contact support if you need help with:

• login or account access issues
• subscription access problems
• app loading or screen errors
• missing records or saved data
• trouble entering vehicle or diagnostic data
• app performance issues
• unexpected behavior or bugs
• feature-related questions

When possible, include your device type, operating system version, app version, and screenshots.

EngineIQ Diagnostic currently offers a 7-day free trial followed by a paid subscription plan unless canceled before renewal.

For billing support, contact us if you need help with:

• free trial questions
• subscription activation
• renewal questions
• cancellation questions
• duplicate charges
• account mismatch issues

Subscriptions may be managed through the billing platform used to subscribe, such as Apple App Store, Google Play, or another authorized billing platform.

Refund handling may depend on where the subscription was purchased.

EngineIQ Diagnostic is designed to help users diagnose vehicle problems more intelligently by organizing diagnostic information into a structured workflow.

The app is intended to help users:

• rank likely problems from most probable to least probable
• follow a step-by-step troubleshooting path
• avoid random parts replacement
• make smarter repair decisions
• keep better records and diagnostic notes

EngineIQ Diagnostic is a support tool and does not replace proper testing, inspection, manufacturer procedures, or professional repair judgment. Users should always confirm root cause before making repairs or replacing parts.

To get the best results from EngineIQ Diagnostic:

• enter symptoms clearly
• include exact trouble codes when available
• add freeze-frame data if available
• include scan notes and observations
• follow the workflow step by step
• use the app to support testing, not replace testing
• avoid replacing parts without confirmation