Effective Date: 5/11/26
Last Updated: 5/11/26

EngineIQ Diagnostic (“EngineIQ,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use the EngineIQ Diagnostic mobile application, website, and related services.

EngineIQ Diagnostic is an automotive diagnostic and shop workflow platform designed to help users manage customer and vehicle information, document diagnostic findings, generate reports, create repair estimates and invoices, and manage approvals and related records. The app’s workflows align with RoadReady LLC’s diagnostic, estimating, approval, and payment practices.

We may collect the following categories of information:

• Name
• Email address
• Phone number
• Login credentials
• Business or shop name
• Billing information

Information you enter into the app, including:

• Customer names
• Customer phone numbers
• Customer email addresses
• Vehicle year, make, model, engine, VIN, mileage, and license plate
• Customer complaints, repair history, technician notes, and related service records

• Diagnostic trouble codes (DTCs)
• Freeze frame information
• Scan tool notes
• Live data notes
• Technician observations
• Diagnostic reports
• Repair estimates
• Invoices
• Approval records
• Attachments such as photos, PDFs, screenshots, and related files

If you subscribe to a paid plan, we may collect or receive:

• Subscription status
• Billing email
• Plan type
• Renewal and cancellation information
• Payment processor customer or subscription IDs

We do not store full payment card numbers ourselves when payments are processed by third-party payment providers.

We may automatically collect limited technical information such as:

• Device type
• Operating system
• App version
• Log data
• IP address
• Crash and performance data
• General usage analytics

If you contact us, we may keep records of your messages, support requests, and related correspondence.

We may use collected information to:

• Provide and operate EngineIQ Diagnostic
• Create and manage user accounts
• Save and organize customer, vehicle, and job records
• Generate diagnostic reports, estimates, invoices, and approvals
• Support app features and subscription access
• Process billing and manage subscriptions
• Improve performance, security, and reliability
• Respond to support requests
• Communicate service updates, billing notices, and important account information
• Detect misuse, fraud, or unauthorized access
• Comply with legal obligations

EngineIQ Diagnostic includes AI-assisted features that analyze user-entered automotive and workflow information. Information you enter into the app, including diagnostic notes, customer complaint descriptions, DTCs, and other job-related information, may be processed by third-party AI service providers solely to provide app functionality.

You are responsible for the information you enter into the app and for ensuring you have the right to use and process that information.

We do not sell personal information.

We may share information with trusted third parties only as needed to operate the app, including:

• Hosting and cloud storage providers
• Authentication providers
• Analytics and error monitoring services
• Payment processors
• AI service providers
• Messaging or email service providers used for customer approvals, notifications, or communications

We may also disclose information:

• If required by law, subpoena, court order, or legal process
• To protect our rights, safety, security, or property
• In connection with a merger, acquisition, sale, or transfer of business assets

We retain information for as long as reasonably necessary to:

• Provide the app and its features
• Maintain job history, records, invoices, and approvals
• Comply with legal, tax, accounting, and operational requirements
• Resolve disputes and enforce agreements

When information is no longer needed, we will take reasonable steps to delete or de-identify it, subject to legal and operational retention requirements.

Because EngineIQ Diagnostic is used to manage customer, vehicle, and service information, users are responsible for:

• Entering accurate information
• Obtaining any required customer permissions
• Using the platform in compliance with applicable privacy and consumer protection laws
• Safeguarding devices, passwords, and account access

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

EngineIQ Diagnostic is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Depending on your location, you may have rights to:

• Access certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of your data
• Opt out of certain communications

To make a privacy request, contact us using the contact information below.

The app may rely on third-party services for hosting, analytics, payments, messaging, and AI features. Those services may have their own privacy policies and practices. We encourage you to review them where applicable.

If you download the app through Apple’s App Store or another platform, those platform providers may collect certain information under their own terms and privacy policies. This Privacy Policy applies to EngineIQ Diagnostic’s own handling of data.

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date above and may provide additional notice through the app or by other appropriate means.

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

RoadReady LLC
Salem, OR 97317
support@roadready-llc.com
503-371-1037